An employee from United Airlines who allegedly struck out furious insults at a customer earlier this year faces a charge of disorderly behavior, according to a Monday report referring to court documents.
Cacilie Hughes, a black woman and United Airlines customers, told the New York Times that she was approaching a United employee at Houston’s Intercontinental Airport in Houston to ask if a “refund code” was available. Hughes, 31
, said the worker, identified in the report as Carmella Davano, allegedly screamed at her and repeatedly called her “a monkey” and a “brilliant monkey”.
“I was humiliated, I cried and I was the only black woman in the area,” Hughes told The Times. She said police officers arrived on the spot where two witnesses told them what Davano had said.
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Houston Police Department issued Devano with a quote for profane and abusive languages in a public place, The Times reported. An offense charge was filed in the Houston Municipal Court in March, the report reported.
The essay stated that it went out to the employee and did not receive an answer. It was unclear if she had a lawyer.
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United said in a statement that “has claimed the employee from the service since the accident pending an internal investigation. Upon completion of the investigation, we will take all appropriate corrective action until and with termination. “