“The concierge started laughing at me and my daughter talking to other employees. Then I turned around and said,” Hi, if I can hear, my daughter can hear you so I would appreciate if you would just stop “Traci Redford told the station.
Redford’s daughter has epilepsy and always plans flights early, the station reported.
Someone saw the agent’s post on Facebook and warned Southwest Airlines, said Abcde’s mother.
Dallas based Southwest Airlines issued a statement about the event.
“We extend our sincere apologies to the family. We are very proud to extend our Southwestern Hospitality to all our customers, including the living of the golden rule and treat each individual with respect, personally or online, “reading read.” The post [social media] is not an indication of care and respect and civilization that we expect from all our employees. We have followed the employee and we do not disclose personal actions in public. We use this as an opportunity to strengthen our policies and emphasize our expectations of all employees. “