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Samsung retrieves all Galaxy Fold samples for error reports: source

SEOUL (Reuters) – Samsung Electronics Co. Ltd retrieves all Galaxy Fold samples that are distributed to reviewers to investigate reports of broken screens, one day after the launch of the phone launch, a person with direct knowledge of the issue said on Tuesday. FILE PHOTO: Samsung Galaxy Fold phone is shown on a screen of Samsung Electronics Co. Ltd's unpacked event in San Francisco, California, USA, February 20, 2019 REUTERS / Stephen Nellis The recovery comes as the world's largest smartphone maker faced embarrassment Facing the foldable drive of the US edition on April 26, with a handful of technology journalists reporting breaks, bulges and flashing screens after a day's use. The South Korean technical giant fired the handset's launch for an unspecified time while investigating the issue. It is said that initial findings showed that the problems could be associated with impact on exposed areas of the hinges. A representative refused to comment further on Tuesday. Samsung's stock price was 0.4 percent lower from 0425 GMT, in a flat Seoul market. However, parts suppliers fell, with hinge manufacturers KH Vatec Co Ltd throwing 3.1 percent. A person with direct knowledge of the supply chain said that KH Vatec carried out an internal examination of hinges used in the Galaxy Fold and found no defects. The supplier refused to comment. In March, Samsung released a video showing robots that fold Galaxy Fold handsets 200,000 times for its sustainability test. Samsung's head of IT and mobile communications, DJ Koh, has repeatedly…

SEOUL (Reuters) – Samsung Electronics Co. Ltd retrieves all Galaxy Fold samples that are distributed to reviewers to investigate reports of broken screens, one day after the launch of the phone launch, a person with direct knowledge of the issue said on Tuesday.

FILE PHOTO: Samsung Galaxy Fold phone is shown on a screen of Samsung Electronics Co. Ltd’s unpacked event in San Francisco, California, USA, February 20, 2019 REUTERS / Stephen Nellis

The recovery comes as the world’s largest smartphone maker faced embarrassment Facing the foldable drive of the US edition on April 26, with a handful of technology journalists reporting breaks, bulges and flashing screens after a day’s use.

The South Korean technical giant fired the handset’s launch for an unspecified time while investigating the issue. It is said that initial findings showed that the problems could be associated with impact on exposed areas of the hinges.

A representative refused to comment further on Tuesday.

Samsung’s stock price was 0.4 percent lower from 0425 GMT, in a flat Seoul market. However, parts suppliers fell, with hinge manufacturers KH Vatec Co Ltd throwing 3.1 percent.

A person with direct knowledge of the supply chain said that KH Vatec carried out an internal examination of hinges used in the Galaxy Fold and found no defects. The supplier refused to comment.

In March, Samsung released a video showing robots that fold Galaxy Fold handsets 200,000 times for its sustainability test.

Samsung’s head of IT and mobile communications, DJ Koh, has repeatedly said that foldable is the future of smartphones.

Although the problem does not damage Samsung’s balance sheet, the postponement damages the company’s effort to prove itself as an innovative destroyer, not a fast follower, analysts said.

In some cases, reviewers had stripped a film layer as they mistaken for a one-time screen protector.

“It is disastrous that Samsung sent samples to reviewers without clear instructions on how to handle the device, and that the company needs to fix the screen flickering,” says analyst Kim Young-woo at SK Securities.

A Samsung employee spoke on condition of anonymity, said: “On the bright side, we have the ability to nail the problem and fix it before selling the phones to a massive audience, so they will not have the same complaint.” 19659004] Samsung emailed pre-order customers in case of delayed launch, site on Twitter.

“Your pre-order guarantees your place in the queue for this innovative technology,” Samsung said in the email. “We update you with more specific delivery information in two weeks.”

Reporting of Ju-min Park; Further reporting by Heekyong Yang; Editing Christopher Cushing

Our Standards: Thomson Reuters Trust Principles.

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