384 The last 24 hours have been anything but calm in the offices of Pepephone , the low-cost operator of…
The last 24 hours have been anything but calm in the offices of Pepephone , the low-cost operator of Grupo MásMóvil that has been reaping new clients in our country for months. And is that during today many users have complained about problems in the Pepephone service , something that the company has recognized through social networks.
Although there is no data on this, it seems that the origin of the problems that have reduced the navigation speed of Pepephone customers They’re in the migration to Yoigo started just a few days ago. It seems that the process is generating some problems as they have declared numerous clients of the firm. In addition to the 4G speed, fiber users have also encountered interruptions in the Internet supply service.
Fortunately, it seems that all the problems, at this time, have been solved and both the fiber clients and the mobile network clients can navigate again in a regular way, without problems when accessing the Network and without browsing speeds. absurd If you still have problems from Pepephone they indicate that you should restart the phone to continue working normally.
We are happy to inform you that the incident is solved and you can now navigate correctly. If the problem persists, please try restarting the phone. We reiterate our apologies and we appreciate understanding!
– Pepephone (@pepephone) April 12, 2018
After a very convulsive morning, the team of Pepephone has decided to compensate all customers who have been affected by these problems of Network. Many customers of the telephone company are now receiving an email explaining what has happened, in addition to indicating compensation by of the company.
The users of Pepephone who have received this email are those who have already migrated to the Yoigo network. Recall that Yoigo will be the main network in which the operator’s customers will “live”, with Orange being the second mobile network by preference and Movistar the third mobile network. Those affected by the failure, and now compensated, are the first.
Pepephone ensures that the problems of access to fiber and low navigation speed have barely lasted 24 hours, but assume the failure and this will directly affect your monthly bill.