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Norwegian Cruise Line ship leaves couple stranded in Cuba after departing early

December 8, 2018 Business 0 Views Kevin Rohrer's and his girlfriend's vacation ended abruptly in Havana, Cuba after their cruise…

Kevin Rohrer’s and his girlfriend’s vacation ended abruptly in Havana, Cuba after their cruise ship left without them on a recent four-night Norwegian Cruise Line sailing in the Caribbean.

According to News .com.au, the American couple returned to the dock more than an hour ahead of what they thought was Norwegian Sky’s 5 pm

“It was a frightening situation. We were devastated,” Rohrer said in his complaint to the cruise company. “We exchanged money and we took a taxi to the airport.” American Airlines told us they would not take a credit card and quoted us 472 pesos ($ 465). We did not have that much money. “

Nevertheless, the couple seems to be out of luck when Norwegian Cruise Line made several notes of the departure time Change well in advance of the cruise.

The couple managed to book a flight home and Rohrer has since contacted consumer rights group Elliott Advocacy.

Read more from TravelPulse:

Nonetheless, the couple seems to be out of luck as Norwegian Cruise Line made several notes of the departure time in advance of the cruise. What’s more, the company’s terms and conditions point out that “shipboard time may differ from the port of call” and that it is the “guest’s responsibility to pay all expenses incurred to rejoin the ship” in the event they are left behind.

In a statement to Michelle Couch-Friedman or Elliott Advocacy, Norwegian Cruise Line said it reported guests of the time change and circulated it on their e-documents more than a month before the Havana stop. “Additionally, the day before calling into Havana, the Cruise Director announced the new time repeatedly throughout the day and additional signage was placed on the gangway for all those disembarking to see,” the cruise line stated.

The hard-learned lesson is one that all travelers should take note of. “I det end, det er den reisendes ansvar å vite når du skal være tilbake på skipet. Hvis du savner din cruise hjemme, er det ingen tur til å betale for refusjon eller refusjon, sier Couch-Friedman. [19659005] This story was originally published by TravelPulse.


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