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Lime Scooters Face Suspension in Auckland among reports of unexpected brake and ride injuries

Photo: Fiona Goodall (Getty) Having had to drag his entire fleet of electric scooters from several cities in Switzerland among reports of unexpected braking, Lime faces a similar problem in New Zealand. Auckland officials announced on Friday that the city has temporarily suspended Lime's license after reports of ride damage. Lime reported 155 incidents of irregular braking with his e-scooters, according to chief executive Dean Kimpton of Auckland. Riders were injured in 30 of these incidents, with only shy of 20 in Auckland, a press release said. Lime will have to meet several criteria to ensure rider safety, including submission to an independent review and reporting of incident reports – before the city decides to cancel the suspension. The company raised the issue in a blog post on Saturday stating that it recently "discovered an error in our scooter fleet's firmware which, in rare circumstances, can cause sudden excessive braking during use." "Through extensive analysis of both internal team and external experts, the problem was diagnosed in a laboratory environment and determined to very rarely, usually riding downhill at the highest speed while hitting a pothole or other obstacle, excessive braking force on the front wheel. may occur, leading to a scooter stopping unexpectedly, the company says. Lime appears to weaken the severity of injuries and write that "most have been bumps and bruises." But as Forbes noted, a man broke his jaw and suffered The other damage this month after he says that a Lime scooter's wheel unlocked and…

Photo: Fiona Goodall (Getty)

Having had to drag his entire fleet of electric scooters from several cities in Switzerland among reports of unexpected braking, Lime faces a similar problem in New Zealand. Auckland officials announced on Friday that the city has temporarily suspended Lime’s license after reports of ride damage.

Lime reported 155 incidents of irregular braking with his e-scooters, according to chief executive Dean Kimpton of Auckland. Riders were injured in 30 of these incidents, with only shy of 20 in Auckland, a press release said. Lime will have to meet several criteria to ensure rider safety, including submission to an independent review and reporting of incident reports – before the city decides to cancel the suspension.

The company raised the issue in a blog post on Saturday stating that it recently “discovered an error in our scooter fleet’s firmware which, in rare circumstances, can cause sudden excessive braking during use.”

“Through extensive analysis of both internal team and external experts, the problem was diagnosed in a laboratory environment and determined to very rarely, usually riding downhill at the highest speed while hitting a pothole or other obstacle, excessive braking force on the front wheel. may occur, leading to a scooter stopping unexpectedly, the company says.

Lime appears to weaken the severity of injuries and write that “most have been bumps and bruises.” But as Forbes noted, a man broke his jaw and suffered The other damage this month after he says that a Lime scooter’s wheel unlocked and threw him over the handlebar, he told Radio New Zealand that he “sat up, sprinkled some blood and some teeth and went home” after the crash. was reportedly limited to a floating diet while he was healing.

Lime said it has implemented firmware updates as “results A final update to fix the bug will be applied to each scooter in the market Over the next few days, the company said.

“The security of people using e-scooters and those sharing the environment with them is our top priority,” Kimpton said of the suspension. “While we appreciate the amenities that e-scooters offer as an innovative transport solution, security is not negotiable.”

Earlier this year, Lime hit his shots from the streets of Switzerland after unexpectedly slowing left riders injured, TechCrunch reported on time. An email sent to customers and obtained on the site said the company investigated whether the problem was the result of a software update that prompted the scooters to restart and trigger the theft protection.

[Forbes]

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