After so many years of building their own phones, Google is still struggling with some of the inherent problems involved…
After so many years of building their own phones, Google is still struggling with some of the inherent problems involved in making hardware. The day when you could not find a Pixel at the stores is long gone, but that does not mean that Google has been able to sell boatloads of Pixel phones since the launch of the first model.
However, Google launched a new generation of devices in more markets than ever, but Pixel 3 and Pixel 3 XL were plagued by various issues when it came to Google that will fix through software updates. But if you happen to let go of the brand new phone, which can cost north of 900 dollars, you are yourself. Google can not help you, and the same applies to all repair shops that are trained to replace the damaged glass.
It is not rocket science to repair smartphones broken under accidental droplets for these repair centers, and the procedure is usually beautifully simple. You bring the damaged device, pay for the repairs, and they will get it done. But Google and its partners can not do it anyway as there are no spare parts available.
Two separate accounts, including a report from 9to5Google and a post on Reddit, explain that Google is not yet
Long story short: Google does not fix broken Google Pixel 3 and Pixel 3 XL devices yourself yet, and instead send people to uBreakiFix. Our local uBreakiFix is currently sold out and you do not even expect repair components ̵
1; except for the battery – for Pixel 3 or Pixel 3 XL in the foreseeable future. This means that my wife’s new phone is damaged at the moment without being exploited. (Another national repair service, Pulse, can also fix Pixel 3 devices, but currently only in San Francisco.)
This is not the only one. There are a handful of reports about Reddit where users can not get the device repaired by uBreakiFix. A report claims a one month wait to repair the device. Another cites uBreakiFix because it is not possible to get the necessary adhesive to reattach the glass. This is clearly a widespread issue.
From the Reddit report:
Then I turned to Google. They just sold me a phone for up to $ 900, sure they have some repair systems in place. They will have extra screens at hand. No. I just stopped talking with a Google Support Specialist who essentially told me there is nothing they can do and referred to the same repair shops I just called. This really annoyed me because I’m willing to pay for the repair, it was an accident and that’s not their fault. I just want some support from the company that I just bought. It’s as though they pointed me right out the door and said, “You are yourself!” Above all, I live in Seattle and there is only an authorized workshop that can perform this repair.
That does not mean things will not get better in the future. But if you already own Pixel 3 or 3 XL or plan to buy one, be careful about it. You may be stuck with a broken device for quite some time.