ALBANY, NY (WIVB) – A solution has been reached after Chartered Internet Service Subscribers.
The company was accused of not providing the Internet service speed and reliability as promised Spectrum customers, and now it has to pay $ 174.2 million.
“This deal should serve as an alarm clock for any company serving New York consumers: fulfilling your promises or paying the price,” says lawyer Barbara Underwood. “Not only is this the biggest ever consumer payment from an ISP, returning tens of millions dollars to New Yorkers released and provide additional streaming and premium channels as a refund – but it also sets a new standard for how internet providers should market their services fairly. “
Underwood’s office states that” the 62.5 million dollars in direct consumer repayments alone are believed to be the biggest payout to consumers of an ISP in the United States history. “ More than 700,000 active subscribers will get between $ 75 and $ 150 as a result of this solution.
Since the investigation took place, Charter has made improvements to improve the Internet service in New York.