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California's patient told us he didn't have long to live via robot video conversation | WBNS-10TV Columbus, Ohio

SAN FRANCISCO (AP) – Ernest Quintana's family knew that he died of chronic lung disease when taken by ambulance to hospital, could not breathe. But they were devastated when a robot machine rolled into his room in the intensive care that night and a doctor told the 78-year-old patient through video calls he would probably die within a few days. "If you will tell us normal news, it is good, but if you will tell us that there is no lung left and we want to put you on a morphine drop until you die, it should be done by a man and not a machine, his daughter Catherine Quintana said Friday Advertisement &#821 1; The story continues during Ernest Quintana died Tuesday two days after being taken to the Kaiser Permanente Medical Center in Fremont. Michelle Gaskill-Hames, Vice President of Kaiser Permanente Greater Southern Alameda County, called the situation very unusual and said the official's "repent briefly" of patient expectations. But the hospital also defended its use of telemedicine and said her policy is to have a nurse or doctor in the room at the time of remote consultation. "The evening video tele-visit was a follow-up of previous medical visits," says Gaskill-Hames a written answer. "It did not replace previous conversations with patient and family members and was not used when delivering the original diagnosis." Hospital managers say that the technology does not replace personal conversations with the patient and loved ones. [19659002] Grandchild Annalisia Wilharm, 33, was alone…

SAN FRANCISCO (AP) – Ernest Quintana’s family knew that he died of chronic lung disease when taken by ambulance to hospital, could not breathe.

But they were devastated when a robot machine rolled into his room in the intensive care that night and a doctor told the 78-year-old patient through video calls he would probably die within a few days.

“If you will tell us normal news, it is good, but if you will tell us that there is no lung left and we want to put you on a morphine drop until you die, it should be done by a man and not a machine, his daughter Catherine Quintana said Friday

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1; The story continues during

Ernest Quintana died Tuesday two days after being taken to the Kaiser Permanente Medical Center in Fremont.

Michelle Gaskill-Hames, Vice President of Kaiser Permanente Greater Southern Alameda County, called the situation very unusual and said the official’s “repent briefly” of patient expectations.

But the hospital also defended its use of telemedicine and said her policy is to have a nurse or doctor in the room at the time of remote consultation.

“The evening video tele-visit was a follow-up of previous medical visits,” says Gaskill-Hames a written answer. “It did not replace previous conversations with patient and family members and was not used when delivering the original diagnosis.”

Hospital managers say that the technology does not replace personal conversations with the patient and loved ones. [19659002] Grandchild Annalisia Wilharm, 33, was alone with Quintana when a nurse came in to say that a doctor would do their rounds. A robot rolled in and a doctor appeared on the screen.

Wilharm thought the visit was routine. She was surprised at what the doctor started to say.

“This guy can’t breathe, and he has this robot trying to talk to him,” she said. “At the same time, this guy tells him,” So we have your results back, and there is no lung left. There is no lung to work with. “”

Wilharm said she had to repeat what the doctor told her grandfather because he had difficulty hearing in his right ear and the machine could not get to the other side of the bed.

“So he says maybe your next step goes to hospice at home,” Wilharm heard in a video she recorded on the visit. “Right?”

“You know, I don’t know if he’s going to come home,” says the doctor.

Steve Pantilat, director of the palliative medicine division at the University of California, San Francisco, said he did not know the details of this case, but that robotics did wonders for patients and their families, some of which are too far away for person visit.

The video meetings are warm and intimate, he said,

“No matter how good we deliver very difficult news, it’s sad and it’s hard to hear,” he said.

Wilharm said her grandfather, a family member who kept every childhood drawing he ever gave her, deserved better. She said that after the visit, he gave her instructions on who would get what and made her promise to take care of her grandmother.

“He was such a sweet guy,” she said.

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