Maybe one adds frustration to the driver is that BMW has not made any public statement about the ConnectedDrive interference or has received an idea of when it will be resolved. A spokesman from BMW UK confirmed Engadget that it experienced several disruptions to ConnectedDrive services in recent weeks and has solved the problem for most of its customers. “We have identified the cause of interruptions and have carried out repairs where the majority of customers have been restored,” wrote BMW in an email. Some drivers still can’t access back-end data, which BMW says is fixed on a one-to-one basis.
BMW told Engadget that it restored the ConnectedDrive service in the US before 1
2:00 ET on Friday. ConnectedDrive runs on a separate server in the United States, which means some BMW owners in the US were still offline as early as Friday morning. “BMW is currently working with ConnectedDrive system migration to improve future performance. Unfortunately, this upgrade has affected some services. We are working to restore the canceled services as soon as possible and we apologize for any inconvenience that may have caused any of our customers “wrote a BMW spokesman to Engadget on Friday.
Nick Summers and Richard Lawler contributed to this report.